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| What if
my artwork is printed outside the design box? |
| When your artwork is
submitted and any part of the design is located outside of the imprint
area, your artwork will be sized accordingly without notice to fit
within those guidelines. |
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| Can I
have different designs on the same order? |
| No. Each separate design
or artwork must be ordered separately. |
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| Why should I
save my design? |
You can save your design
prior to placing an order so that you can get the design approved for
your club, organization, family members or company. Then, you can get
a list of the sizes and quantities of each so that you can place one
order and take advantage of the maximum quantity discount for that
design.
You can access your saved designs by using your Customer Login. Once
logged in, you can change your design, or place orders using that
design.
When you save a design in our system, you not obligated in any way. We
provide this feature purely as a service to you! |
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| Do you
guarantee your products? |
| Yes, we guarantee all of
our products.
For any reason you are unsatisfied with
your products, please call 1-866-301-8337 or email us at
service@thetdesigner.com.
We realize that for some of you,
creating custom products online may be a new concept. With that in
mind, we have rigorously tested our fulfillment systems and found the
best balance of automation and human supervision. Customized goods are
generally not accompanied by guarantees, but TheTDesigner.com is
changing that:
We deliver high-quality products -
products that look just like what you created on our site - and we do
so on time. If the custom products you receive differ materially from
what you created at TheTDesigner.com, if the goods are otherwise
flawed, or if your order arrives later than promised, then you may
return the custom goods for a full refund, within 15 days of receiving
your custom order. |
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| What
forms of payment do you accept? |
| We use all major credit
cards including Visa, MasterCard, Discover, American Express. |
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| Will my artwork
look just like the art I have uploaded? |
When you order less
than 6 pieces, we will use the art supplied by you as it was provided.
Obviously if the art you uploaded is poor quality, your final printed
results will be equally poor. We will touch up art or do traditional
typesettining free of charge, but please provide us with any fonts
that you use. Email fonts to
artdepartment@thetdesigner.com. JPEG files will be printed as is.
When you order more than 6 pieces, and our art review process shows
that your art may need work to ensure good printed results, we will
have our art staff contact you to discuss art changes and art charges
before printing your order. |
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| Do you charge
for artwork? |
When you use our "Online
Designer" you are creating your own artwork for your personalized
imprint. Simple layouts can be produced for you at little or no
charge, while more complex designs and layouts will require an art fee
of 40.00 per hour.
If you want us to produce "Custom Artwork" to your specifications,
contact us and speak with one of our customer service representatives
so we can provide you with a quote.
Once we have received your payment for
your order we will begin production of your art. Art work is NONE
REFUNDABLE! Once a proof of your art has been sent to you we can not
issue a refund. If you are unhappy with your art we will work with you
until we have the art just the way you want it. |
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| What are
your business hours? |
Our print production
facilities run multiple shifts so we can meet all of the demand for
our Custom Imprinted Garments and Accessories.
Our business office and staff is available Monday - Friday 9:00am -
5:00pm Eastern Standard Time.
If you call us at our Toll Free number, 1-866-301-8337 and are greeted
by our automated voice mail, please leave a detailed message so we can
respond quickly and appropriately to your request. Please understand
that we take hundreds of orders daily and may be unavailable to speak
directly with you at the moment you call.
You and your concerns are important to us! We will respond!
A good way to contact us is to email us at
customservice@thetdesigner.com.
Whether you phone us or email, one of our customer service
representatives will get back to you within 24 business hours (Monday
through Friday 9:00 AM to 5:00 PM). |
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| What is
the minimum amount of t-shirts that you can order? |
| We have 6 piece minimum on
all products.
REMEMBER THE MORE YOU ORDER THE MORE
YOU SAVE!
We Will Beat All Competitor Pricing
plus give you an additional 10% Off! You must have a Valid Quote from
a Competitor.
Call 1-866-301-8337 for details. |
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| What are
you quantity break points? |
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1,6,12,24,36,48,60,72,144,288,500,1000,2500,5000.
Remember we will match or beat all
competitor pricing on any quantity.
Call 1-866-301-8337 for details. |
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| How many colors
can you imprint? |
| We have a 6 color
maximum. However, there are different print methods such as Process
Printing, Simulated Process Printing and Index Printing. We can
achieve what looks to be more then 6 colors using these different
methods. These are considered specialty prints so the cost involved is
higher the the ordinary Spot Color Printing. We can print all standard
colors, including PMS matching colors for association, group and
corporate logos. |
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| How are
names and numbers printed? |
We use a product
called Thermo Film for orders with names or numbers. They are heat
press applied. You have probably seen this process used very often on
products like baseball jerseys. |
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| How does
your company ship? |
| We use a variety of
shipping carriers including UPS, DHL, and USPS Priority Mail,
depending on the final destination of your order.
All order shipped via Ground are
shipped absolutely FREE!!
You can also select "RUSH" on the
size/quantity page of the online designer and get your order shipped
within 7 Days for a 30% up charge. REMEMBER RUSH CHARGE DOES NOT
INCLUDE RUSH FREIGHT CHARGES. All rush orders include FREE ground
shipping.
We only ship FREE within the
continental United States. Alaska, Hawaii and Canada will be charged
additional shipping charges per your approval. |
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| What should I
expect for print production and delivery? |
We expect your order to
ship from our production facility in Douglasville, GA in 5-7 business
days. Shipping transit times vary from 1-5 business days depending on
your shipping address. We also offer a rush order option that
guarantees delivery to you in one week. Click here to view ground shipping transit days.
Once shipped, your order will require whatever shipping time is
required to travel from our plant to reach your final destination.
If you need your order sooner please call us at 1-866-301-8337, and
ask one of our customer service representatives for rush shipping
availability. During our peak times of the year turn around times run
10-14 days. |
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| Want if I want
to cancel my order? |
| If you wish to cancel
your order you will be charge a 25% restocking fee. Each order that we
receive is a custom order. We don't stock the garments in house
therefore if your order is canceled after we have placed an order from
your garments with our suppliers the garments will have to be return.
Our suppliers charge a restocking fee on returned merchandise. This
fee is passed along to you. There are No Exceptions to this policy. |
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| Will my design
fit on all the shirts in my order? |
| When you are designing a
shirt in the Design Studio please keep in mind that you are designing
on an Adult sized shirt. If you are ordering Youth X-Small and or
Youth Small shirts you must keep your design no larger then 9 inches
wide and 10 inches tall. If however you want your design to be larger
on the adult shirt then additional screens will be necessary. One
screen is needed for each color in your design. Your first set of
screens are included with your order. Additional screens are $25.00
each. You do not actually receive the screens. It is actually a screen
charge. A screen charge covers the cost of producing the screens. For
a further explanation please call one of our customer service
representative. 1-866-301-8337 |
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|
The T Designer.com is a
division of ( Major League Imprints, Inc.) all rights reserved |
